Refund policy

# Refund Policy

Thank you for shopping with **Vimanogena**.

We are committed to providing high-quality educational clipart, digital resources, and creative assets. We want you to be satisfied with your purchase and will make reasonable efforts to resolve any issues you experience with your files.

## Digital Products

All products sold by **Vimanogena** are **digital products and downloads**. No physical products are shipped unless explicitly stated otherwise on the relevant product page.

Because digital files are generally made available for immediate access or download after purchase, we generally cannot accept returns or provide refunds once a product has been downloaded, accessed, or delivered, except where required by applicable law.

Nothing in this Refund Policy limits any statutory rights you may have under applicable consumer protection laws.

## Refund Eligibility

Depending on the circumstances, we may offer a refund, replacement, or other appropriate solution if:

* You accidentally purchased the same product more than once.
* You received files that do not match the product you purchased.
* Your downloaded files are damaged, corrupted, incomplete, or otherwise unusable.
* You experience a technical issue with the product that we are unable to resolve.
* The product is materially different from its description.

If you experience any of these issues, please contact us within **14 days of your purchase** so we can review the matter and assist you.

Where applicable law provides you with additional rights or a longer period to make a claim, those rights will continue to apply.

## How to Request a Refund

To request assistance with a purchase, please contact us and include:

* Your order number
* The email address used to place the order
* A description of the issue
* Screenshots or other relevant information, where applicable

Please contact us at:

**Email:** [support@vimanogena.shop](mailto:support@vimanogena.shop)

We aim to respond to customer inquiries within **1–2 business days**.

We may first attempt to resolve technical issues by providing replacement files, download assistance, or troubleshooting before issuing a refund where appropriate.

## Non-Refundable Situations

Unless otherwise required by applicable law, refunds will generally not be provided for:

* A change of mind after the digital product has been delivered, accessed, or downloaded.
* Purchasing the wrong product where the product was accurately described.
* Failure to read the product description, license terms, or file information before purchasing.
* Compatibility issues where the required software, file format, or compatibility information was clearly disclosed before purchase.
* Inability to use a product due to software or equipment that does not support the stated file format.
* Requests relating to products that have been substantially used or incorporated into completed projects, except where the product is defective or applicable law provides otherwise.

## Digital File Compatibility

Before purchasing, please review the product description to confirm that the included file formats are suitable for your intended software, device, printer, or application.

Where file formats such as **SVG, PNG, JPG, PDF, or other digital formats** are listed in a product description, customers are responsible for ensuring that their software or device supports those formats.

If a file itself is defective or does not match the format described in the product listing, please contact us so we can assist you.

## Your Statutory Rights

This Refund Policy does not exclude, restrict, or affect any rights that cannot legally be excluded under applicable consumer protection law.

If a digital product is faulty, not as described, or does not meet rights provided to you by applicable law, you may be entitled to a repair, replacement, price reduction, refund, or another remedy depending on the circumstances.

## Contact Information

If you have any questions about this Refund Policy or need assistance with an order, please contact us:

**Vimanogena**

**Email:** [support@vimanogena.shop](mailto:support@vimanogena.shop)

**Business Address:**
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom