Shipping policy

# Shipping Policy

Thank you for shopping with **Vimanogena**.

This Shipping Policy explains how our digital products are delivered after your purchase.

## Digital Products Only

**Vimanogena** sells **digital products exclusively**.

We do **not** sell or ship physical products unless a product listing specifically states otherwise.

This means that no physical package will be sent to your address and no shipping fees apply to digital-only purchases.

## Instant Digital Delivery

Once your payment has been successfully processed and confirmed, your purchased digital files will generally be made available for **instant download**.

Depending on the product and checkout process, you may also receive an order confirmation email containing your download information or a link to access your purchased files.

## Download Access

Your purchased files may be available through:

* The order confirmation page displayed after checkout
* A download link provided after your purchase
* Your order confirmation email, where applicable

Please save your downloaded files to your device after purchase for future access.

If you experience any difficulty accessing or downloading your files, please contact our support team.

## Delivery Time

Most digital products are available **immediately after payment has been confirmed**.

In some cases, delivery may be temporarily delayed due to:

* Payment verification
* Payment processing delays
* Technical issues
* Email delivery delays
* Temporary website or download service interruptions

If your files do not become available after your payment has been completed, please contact us with your order information so we can assist you.

## Digital File Formats

The file formats included with each product will be listed in the relevant product description.

Depending on the product, files may include formats such as:

* SVG
* PNG
* JPG
* PDF
* ZIP
* Other digital file formats stated in the product listing

Customers are responsible for ensuring that their software, device, or application supports the listed file formats before purchasing.

No physical version of an SVG, PNG, PDF, or other digital product will be shipped.

## Incorrect Email Address

Customers are responsible for providing an accurate email address when placing an order.

If you enter an incorrect email address and do not receive your order confirmation or download information, please contact us with your order details so we can help locate your purchase.

## Technical Support

If you have difficulty downloading, opening, or accessing your purchased files, please contact us and include:

* Your order number
* The email address used for your purchase
* A description of the issue
* Screenshots, where helpful

**Email:** [support@vimanogena.shop](mailto:support@vimanogena.shop)

We aim to respond to customer inquiries within **1–2 business days**.

## Contact Information

If you have any questions about digital delivery or accessing your order, please contact us:

**Vimanogena**

**Email:** [support@vimanogena.shop](mailto:support@vimanogena.shop)

**Business Address:**
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom